Enhanced ServiceNow Experiences: How We Can Build Better Together
Our Work
Enhanced ServiceNow Experiences: How We Can Build Better Together
At Doublelight Technology, we believe that collaborating with our clients is key to delivering effective ServiceNow solutions. Our approach is centered around simplifying complex processes and creating meaningful experiences that empower employees to be more productive. By working together, we can achieve extraordinary results and unlock the full potential of ServiceNow.
Services We Provide
Expert Advisory and Customer Success Service
Starting a road towards digital transformation can be a difficult and complicated task. Our team can support your successful digital transformation by assisting you in overcoming organisational and technological challenges with our expert advice and customer success services. Our consultants help you set and accomplish your transformation goals in the current digital ecosystem by facilitating talks and providing the necessary planning.
- Vision and alignment workshops
- Strategy and business cases
- Digital Studio Innovation Lab
- Business outcome mapping
Expert Implementation and Delivery Services
You need a dependable team that collaborates to develop and meet your business objectives if you want to accomplish your action-oriented goals. With decades of combined experience, our professional services team is exclusively dedicated to alleviating stakeholder pain points, providing cutting-edge solutions, and producing engaging end user experiences that promote company success. Let us assist you in delivering and implementing the solutions you require to meet your company objectives.
- Business process improvements
- Organizational change management
- Program definition and governance
- Business requirements
Platform Management and Excellence
As your dependable partner, we provide a wide range of services to guarantee the ServiceNow platform stays strong, functional, and optimised to act as the foundation of your transformation process. To maintain the platform and business use cases operating at peak efficiency, our team of experts collaborates with you to identify areas that need to be improved and implement the necessary adjustments. Letting us assist you will assure the highest standards of service availability and platform quality.
- Incident and problem management
- Platform administration
- Upgrades
- Patching
- Support services
OUR WORK
Together with our clients, we create solutions that remove complexity and streamline procedures. With ServiceNow, this collaborative approach culminates in the creation of memorable interactions and great results, enabling employees to work more productively.
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Creating Better ServiceNow Experiences
At Doublelight Technology, we think that working closely with our clients is essential to creating ServiceNow solutions that work. Our strategy focuses on streamlining complicated procedures and producing memorable experiences that enable staff members to work more effectively. Together, we can produce amazing achievements and realise ServiceNow's full potential.
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Company Overview
Our client is an American live video streaming business that specialises in broadcasting video games, competition broadcasts, and creative material.
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Service Provided
We offer a range of services, including specialized ServiceNow expertise:
• Research and insights
• Taxonomy consulting
• Wireframe design
• High-fidelity mockups
• Interactive prototype
• Employee document management.
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Challenges
Our client needed to add their unique branding to the ServiceNow portal and organize knowledge articles based on user roles, location, and legacy company. The challenge was to make the portal more efficient while also creating a new taxonomy to help users find the information they need quickly.
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Solution
We offered comprehensive taxonomy consulting to assist in developing a streamlined topic-based browsing experience. Our widgets, when combined with Employee Center's topics and user criteria, enable users to view more pertinent content on the homepage and topic pages. This reduces search time and provides a more straightforward experience in a single location.
28
Years
of experience
Resources & Articles
How to Modernise Your Financial Services Company
Online banking, paperless communications, and remote employment are all trends that will endure. But this presents a problem for many financial services companies: how can you get rid of antiquated methods and systems that weren't created for the digital age? In this webinar, we'll go over how having a single digital platform allows Financial Services organisations to modernise their procedures without losing any time. Our panellists will go over practical solutions for:
• Adopting a gradual and methodical transitional strategy
• Updating your processes (and putting an end to that awful email inbox!)
• Optimising financial service operations with technology
Establish a "One Start Shop" portal with an employee centre.
Using ServiceNow's Employee Centre, convert your portal into a unified digital workplace environment so that your employees can stay in touch, quickly locate assistance, and access the tools they need to complete their work from anywhere. Take away the following best practises:
• Use a content-first approach.
• Streamline the production of content for subject pages
• Make the multi-department experience united
• Provide staff with personalised content
• Create a gradual rollout plan.
