Creating extraordinary human experiences is at the core of everything we do. Whether we’re building and implementing workflows, designing portals, managing risk, and security programs, or delivering data and insights to fuel businesses, we consistently raise the bar and go beyond to deliver incredible outcomes for the people at the forefront of the technology.
info@doublelight.co.uk
info@doublelight.co.uk
Creating extraordinary human experiences is at the core of everything we do. Whether we’re building and implementing workflows, designing portals, managing risk, and security programs, or delivering data and insights to fuel businesses, we consistently raise the bar and go beyond to deliver incredible outcomes for the people at the forefront of the technology.
Even a platform as expansive as ServiceNow can not achieve all things for all organizations. However, by designing and implementing a ‘connected experience’ of technology, processes enabled by workflows, and ultimately the user experience using the channel most suited or preferred by the users, Doublelight Technology can deliver your best, most integrated experience. The whole experience is our specialty.
We have huge experience in all platform areas to leverage the core capabilities at the right time and create user experiences that exceed expectations. We have certified resources in all regions of ServiceNow that permit us to design a complete user experience from scratch to finish. Understanding that there is a correct sequence to building an enterprise-class solution set, we achieve outcome-based milestones, ensuring that foundational elements of the core platform will support solutions yet to be dreamed.
Workflows that support both automation and orchestration power ServiceNow’s capabilities by supporting on-platform and external to platform architectures. When done correctly, the user is unaware of these integrations while working on the platform. Our workflow designs consider the entirety of the business problems they solve, creating an integrated experience. Leveraging one of the most comprehensive API frameworks in the industry, we can create cross-application integrations or define API interfaces for external systems integrations.
Secure data or communication transport is accomplished using the MID server. Properly configured MID servers allow much more functionality than those typically leveraged by most implementations. Let us unlock even more value using this method of integration. Data import and export formats and communication protocols need to be flexible. Balancing function, security, and performance are our specialty, so if your current or planned integrations aren’t considering all aspects, let us design, implement and tune these for your transformational solutions.
Spokes and Integration Hub can provide a robust ecosystem of capability. With an ever-increasing library of pre-built spokes, the possibilities are nearly endless, and if a new integration is required, we can design and build. Most of this can be done within the existing ServiceNow API framework without employing external technologies.
Once a first solution has been deployed, the core platform capabilities are at your disposal. Understanding the power of features such as low code\no code configurations, predictive intelligence, UI builder, virtual agents, and mobile experience will allow you to build an enterprise platform with a ‘people first’ approach.
